FlexTrack Frequently Asked Questions
How do I place an order?
If you are ordering for the first time, we can help you determine the parts required for your application. Please email us at
or call us at 989-832-0250. Credit card is necessary when placing your order. All cards are accepted.
Where can I use your tracks? What are its applications?
The applications are numerous. Our tracks are an excellent solution for both residential and
commercial applications. It is appropriate for drapery and curtain use in homes, hotels, restaurants,
boats, photos studios, theaters, high-rise curvedcurtain walls, as cubical dividers, for bay windows,
as shower curtains, and much,much more. To see if our tracks are appropriate for your needs,
please contact us at Unique Expressions, 989-832-0250 or firstname.lastname@example.org.
What is the difference between standard, medium, and heavy duty tracks?
Standard tracks will meet most residential applications such as light sheer or shower curtains.
Medium duty tracks are stronger, heavier and are $1.50 per foot more than standard tracks. Heavy
duty tracks are appropriate for thicker, heavier-hanging commercial-use curtains.
Q. Can your flexible tracks be used for
straight run application?
Yes, our tracks can also be used for straight run applications. Unlike other products, our tracks can
run continuously for as long as 164' for standard and medium duty tracks and 98' for heavy duty
tracks. When using tracks for straight run application, we recommend installing mounting hardware
every 9" of track. Also, ensure all points of mounting hardware are level with one another.
Q. Can I cut the track myself?
Yes, all you need is a hacksaw with a metal blade.
Q. What parts are required for each foot
We recommend 4 rollers and 1 mounting cartridge for every foot of track and 2 end caps for every
segment of track. If your ceiling or wall is sharply curved, add additional mounting hardware at
point of turns.
Q. How flexible are your tracks?
While our tracks have metal plates embedded, they are extremely flexible and can bend 90
degrees or more without any splice so that the sliders can move freely without interruption. The
diameter of a circular standard track can be as small as 12”.
Q. Are your tracks ceiling mounted or wall mounted?
Our tracks can be installed on either ceilings or walls. We offer different hardware for each. When
placing an order, please indicate whether the application is intended for ceiling mount or wall
Q. Will your tracks fit bay windows
that have slight bends in the window?
Our tracks can follow the curve of any surface. Therefore, it will accommodate the bends of your
bay windows. We have many customers who use our tracks for bay window applications. If you
intend to wall mount our tracks for bay window use, do let us know if there is any clearance you’d
like to have between the wall and the track so we can determine the right parts required.
Q. What are your tracks and various
components made of?
The track and its components are made of resin, which is very durable. The metal plates
embedded within the tracks are made of stainless steel and provide extremely high durability. Life
expectancy is 20 years.
Q. How long can a single track
piece be ordered? Do you sell connector pieces?
Our standard and medium duty tracks can run up to 164 feet continuously without any splices or
connectors. They are packaged in rolls. We do not sell connector pieces. Heavy duty tracks can be
ordered in 98 foot rolls.
Q. What is the weight capacity for standard, medium, and heavy
Maximum weight supporting capacity is 33 pounds per foot of standard track (4 rollers). Medium
and heavy duty tracks are relatively greater. Material surface hardness is greater or equal to 75
HA. Softening point is 80 degree C. Life expectancy is 20 years.
Q. Can your tracks be bent into
an S shape? How curved can your tracks be bent?
Yes, our tracks can be easily bent into S shapes as long as the mounting cartridges are positioned
correctly. Our tracks are highly flexible and can bend 90 degrees or more without any splice so that
the sliders can move freely without interruption. For example, the diameter of a circular standard
track can be as small as 12”. For installation instructions, refer to http://konnectinternational.com/Parts/Installation.htm
Q. What is your pre-packaged track?
The package contains standard tracks of 9.8 feet long, 30 rollers, 12 ceiling mount cartridges, 2
end caps, a pair of magnet catches and 12 screws and plastic anchor. It is a simple and basic way
for use of one, 9’ plus long shower curtain or bay window rod.
Q. Can I use your product to provide
covering on a vertical arch or curved window?
Yes, there is an easy and fast way with your product.
1) Use our valance board adhering to curved surface of your
window frame or molding
2) Insert the velcro cloth into board.
3) Adhere velcro tape to your covering fabric. Design the covering
in such a way that it can cover the board when in place. It'll
4) Put two velcros together, here you have it.
5) You will need to open/close the covering with a tie back
but most likely you will need to do that with any other means
Q. For wall mounting applications, what is the difference between
mounting cartridge (WC) and bracket (WBS or WBD)?
The distance you want between wall and track determines which
hardware to use. WC 1 & 2 give you 1", while WC 3 gives
you 1 1/3". WBS gets 3" max and WBD gives 5"
max. Because WBD is the longest, it is also suitable for double
track with valance application.
Q. How do I open and close the
curtain using your track?
You can do it with a wand, which we do not carry, but you can purchase it through any local
Q. How do I determine what parts
First, determine if you would like the track to be wall mounted or ceiling mounted. Then, determine
the total length of track required. We recommend ordering a couple extra feet of track to ensure
you have enough. It is suggested to have 4 rollers and 1 mounting cartridge for every foot of track
and 2 end caps for every segment of track. If your ceiling or wall is sharply curved, add additional
mounting cartridge / bracket at each point of turn.
Q. Do you have a catalog?
Yes, please request it from Unique Expressions, 989-832-0250
Q. What is your return policy?
Every order is custom cut. Once your order is confirmed and shipped, we regret that we can no
longer cancel your order or offer any refund.
Q. How quickly will I receive
my order once I place it?
Once your order has been confirmed, we ship out within 2 business days after payment has been
Q. How do you ship the product?
We use USPS or UPS ground service. Because the track comes in
a roll, it is relatively easy and inexpensive to ship in comparison
with other track products. UPS will not deliver any box that
is longer than 9’ without incurring additional charges.
We are able to send tracks up to 164’ long.